Privacy Policy

Effective date: 1 Jan 2026
Last updated: 1 Jan 2026

This Privacy Policy explains how Go Girlfriend ("GG", "we", "us", "our") collects, uses, discloses, and stores your personal information when you use our website and services (the "Service").

We're committed to handling personal information in a respectful, secure way. This Policy should be read together with our Terms & Conditions.

1. Who we are

The Service is operated by First Kind AI Pty Ltd

ABN 83 691 397 163
ACN 691 397 163

SUITE 19 193-201 NEW SOUTH HEAD ROAD, EDGECLIFF, NSW 2027 ("Provider").

Contact: labs@firstkind.ai

2. What personal information we collect

The types of personal information we may collect include:

a) Information you provide directly

• Account details: name (if provided), email address, login identifiers, and basic profile details.
• User Content: messages you send in chat, prompts, uploads you provide (if enabled), and any information you choose to share.
• Support communications: requests, feedback, and communications with us.

b) Payment and subscription information (web-only)

Payments are processed by our third-party payment provider(s) (e.g., Stripe). We typically receive:

• subscription status (active/cancelled),
• plan type, billing dates, and transaction identifiers, and
• limited billing metadata (e.g., country, last 4 digits, payment method type).

We do not store full card numbers. Card handling is done by the payment processor.

c) Technical and usage information

We may collect:

• device and browser information,
• IP address (which may be personal information),
• timestamps, pages viewed, clicks and session activity,
• approximate location (derived from IP), and
• diagnostic logs (error reports, performance data).

d) Cookies and similar technologies

We use cookies (and similar tools) to:

• keep you logged in,
• remember preferences,
• measure performance and usage, and
• improve the Service.

You can control cookies via your browser settings. Some cookies are required for the Service to function.

3. Why we collect and use your information

We use personal information to:

• Provide the Service (account creation, login, delivering chat and features).
• Operate subscriptions (billing status, access control, fraud prevention).
• Improve and maintain the Service (debugging, analytics, performance, feature development).
• Safety and security (detect misuse, prevent fraud, protect users and the platform).
• Support (respond to requests and troubleshoot issues).
• Legal compliance (meet obligations and respond to lawful requests).
• Communications (service updates, billing notices, important changes).

We do not sell your personal information.

4. AI processing and your chat content (important)

Go Girlfriend is an AI-based service. That means your User Content (including chat messages) may be processed to generate responses and operate the Service.

Depending on how the Service is configured, your User Content may be:

• transmitted to and processed by third-party service providers that help us deliver AI functionality (e.g., model/API providers), and
• stored to provide conversation continuity, account features, moderation, safety, and support.

Please avoid entering information you do not want processed or stored, including highly sensitive personal details, unless you are comfortable doing so.

5. When we share personal information

We may share personal information with:

a) Service providers (processors)

We use trusted third parties to help operate the Service, such as:

• hosting and infrastructure providers,
• analytics providers,
• customer support tools,
• authentication / membership providers (e.g., Memberstack), and
• payment processors (e.g., Stripe),
• AI providers (model/API providers).

They are only permitted to handle your information for the purposes we specify, and we take reasonable steps to ensure appropriate safeguards are in place.

b) Legal and safety reasons

We may disclose information where we reasonably believe it is necessary to:

• comply with law, regulation, subpoena, court order, or lawful request,
• protect the rights, property, or safety of users, the public, or our business,
• investigate fraud, security, or technical issues.

c) Business changes

If we're involved in a merger, acquisition, sale of assets, or corporate restructure, your information may be transferred as part of that transaction (subject to this Policy).

6. International data transfers

Some of our service providers may store or process information outside Australia (for example in the United States or other regions). Where we transfer information internationally, we take reasonable steps to ensure it is protected through contractual and other safeguards consistent with applicable privacy laws.

7. Data retention

We keep personal information only as long as reasonably necessary to:

• provide the Service,
• meet legal and accounting obligations,
• resolve disputes, and
• enforce our agreements.

Chat data retention: We may retain chat history associated with your Account for as long as your account is active, unless longer retention is required for legal or safety reasons. You can request deletion at any time through your account settings or by contacting us.

8. Your rights and choices

Depending on your location and applicable laws, you may have rights to:

• Access the personal information we hold about you,
• Correct inaccurate information,
• Delete certain information (including account deletion),
• Withdraw consent where processing is based on consent, and
• Opt out of marketing communications (if we send them).

To make a request, contact us at labs@firstkind.ai. We may need to verify your identity.

Account deletion: You can request deletion by Account → Settings → Delete account or emailing labs@firstkind.ai. Some information may be retained as required by law or for legitimate business purposes (e.g., fraud prevention).

9. Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. No online service is 100% secure, so you use the Service at your own risk.

10. Children

The Service is not intended for children. You must be 18+ to use Go Girlfriend. If you believe a child has provided us personal information, contact us and we'll take steps to delete it.

11. Marketing and communications

We may send essential service communications (e.g., billing notices, security alerts, product changes). If we send marketing communications, you can unsubscribe at any time using the link in the message or by contacting us.

12. Links to other sites

Our Service may contain links to third-party sites or services. We're not responsible for their privacy practices.

13. Changes to this Policy

We may update this Privacy Policy from time to time. If changes are material, we will take reasonable steps to notify you (for example via the Service or email). The updated version will apply from the "Last updated" date.

14. Contact and complaints

For privacy questions or requests, contact: labs@firstkind.ai

If you're not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).